“Customers will no longer be requested to provide proof of purchase for Joy-Con repairs,” the internal customer service details say. “Additionally it is not necessary to confirm warranty status. If a customer requests a refund for a previously paid Joy-Con repair […] confirm the prior repair and then issue a refund.”
Customer support representatives are to “guide Switch owners complaining about Joy-Con Drift through troubleshooting steps, but if that doesn’t solve the issue, they’re to issue a repair “at no-charge.””
IGN has reached out to Nintendo for an official statement, but in the meantime I have called Nintendo support and have confirmed this to be true.
I have been having drifting issues in my left Joy-Con from my launch Nintendo Switch
and I created a support ticket a few weeks ago.
I was charged $40 + shipping at the time of setting up the repair. After I called in tonight and brought up this report, the wonderfully helpful representative refunded my entire amount and upgraded my shipping to overnight at no extra cost. I asked if this was for all customers impacted by this, and she responded that it was.
This response may stem, at least in part, to a class action lawsuit against Nintendo that states that “Nintendo’s Joy-Cons violate “various consumer protection statutes as well as various warranty and common law claims.””
If you are currently experiencing this “Joy-Con Drift” issue, be sure to go to support.nintendo.com/joyconrepair to submit a ticket so you can get yours repaired for free. If you have an existing or completed repair order, call in (US & Canada) to 1-855-548-4693 to get your refund.
Have a tip for us? Want to discuss a possible story? Please send an email to [email protected].
Adam Bankhurst is a news writer for IGN who is happy Nintendo is taking care of its customers for this very annoying issue. You can follow him on Twitter @AdamBankhurst.
